Making your trade-in easy.

Once we receive your trade-in, we’ll verify its condition. If it matches what you told us, then you’re all done.

However, if the condition is different from what you described, we will send you a revised value via email. You can either accept or reject it.

If you accept it, we’ll continue with the trade-in and either charge or refund the difference in value to the card you provided.

If you reject it, we’ll cancel the trade-in, return your old device, and charge the original trade-in value to your card.

No matter what, we’ll send you email updates about the progress of your trade-in, so you’ll know what’s happening at every step.